Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What is physiotherapy?

   • Physiotherapy is a healthcare profession that helps people restore, maintain, and maximise their strength, function, movement, and overall well-being.
     

2. What conditions do you treat?

   • We treat a wide range of conditions including back pain, neck pain, sports injuries, arthritis, post-surgical rehabilitation, and more.
     

3. Do I need a referral from a doctor?

   • No, you do not need a referral to see a physiotherapist. You can book an appointment directly with us.
     

4. What should I expect during my first visit?

   • During your first visit, your physiotherapist will conduct a thorough assessment, discuss your medical history, and develop a personalised treatment plan.
     

5. How long are the sessions?

   • Initial assessments typically last about 60 minutes, while follow-up sessions are usually 30-45 minutes.
     

6. What should I wear to my appointment?

   • Wear comfortable clothing that allows easy movement. You may need to expose the area being treated, so consider wearing shorts or a tank top.
     

7. How many sessions will I need?

   • The number of sessions varies depending on your condition and individual needs. Your physiotherapist will discuss this with you during your initial assessment.
     

8. Do you offer home visits?

   • Unfortunately, we can’t currently offer home visits for patients.
     

9. Is physiotherapy covered by my private health insurance?

   • Many insurance plans cover physiotherapy. We recommend checking with your insurance provider for specific details.
     

10. What are your clinic hours?

    • Our clinic is open by appointment only. We offer appointments 7 days a week from 7:00 AM to 9:00 PM.
      

11. How can I book an appointment?

    • You can book an appointment online through our website or by calling us.
      

12. What payment methods do you accept?

    • We accept cash and most major credit/debit cards.
      

13. What safety measures are in place for COVID-19?

    • We follow strict hygiene protocols, including regular sanitization of the clinic and use of PPE to ensure the safety of our patients and staff.